They say that getting a BT engineer appointment is like pushing a wet mattress up a spiral staircase. And they're not wrong: we moved house last Friday and still we have no phone or internet. Broken promises and faceless voices on the sub continent mean that we'll soon be entering week two without a service we were assured would be in place last week. Anyone who reads the Twitter feed on the sidebar to the left of this blog can get a flavour of how BT are handling this.
I saw your initial exchange on Twitter.ReplyDelete
Did you get it sorted out?
However bad things get with BT I urge you not to go to Talk Talk. I was with them when we moved house. I told them in advance and they said it would take 2 days to get our broadband transferred. It actually took four weeks of constant chasingReplyDelete
Some friends of mine moved six weeks ago, and BT have still not connected them. It seems to be a case of 'who's least bad' rather than 'who's best' when it comes to phone companies. I've been with Virgin for ten years and had very few problems with them if that helps at all. My commiserations.ReplyDelete